Terms & Conditions

On-Site Connect is a missed-call text-back tool for tradies and small businesses. When a call to your assigned business number isn't answered, we automatically send the caller an SMS using the auto-reply template you've set up. Any reply from the caller is captured and shown in your Leads Inbox on your dashboard, along with the caller's phone number, message and timestamp. You can update your template, forwarding number and lead statuses at any time from your account.

• The service is billed monthly via Stripe.
• The first 25 customers to sign up pay $89/month and stay locked in at that rate for as long as their subscription remains active (grandfathered pricing).
• All customers after the first 25 pay $129/month.
• Every new account starts with a 7-day free trial. A valid payment card is required to start the trial. If you don't cancel before the trial ends, your card is automatically charged for the first month and monthly thereafter.
• Prices are in Australian dollars (AUD) and exclude any applicable taxes unless stated.

You can cancel your subscription at any time from your account settings. There is no lock-in contract and no cancellation fee. When you cancel, your service will continue until the end of the current billing period and won't renew after that.

We don't offer refunds for general dissatisfaction or for a lower-than-expected number of leads. The volume of leads you receive depends entirely on your own incoming call volume, which is outside our control.

We do offer a 50% refund of that billing month's fee if we confirm — via our system logs — that the service failed to send an auto-reply SMS following a genuine missed call to your assigned business number. To request this, email us with the date, time and caller number so we can verify the incident.

On-Site Connect relies on third-party telecommunications providers and on your own phone and carrier setup. To the maximum extent permitted by law, we are not liable for missed leads or lost business caused by:

• Incorrect or missing call-forwarding setup on your device or with your carrier.
• Carrier outages, network issues, SMS delivery delays or failures outside our control.
• You providing an incorrect forwarding number, business number or auto-reply content.
• Callers withholding their number, using a non-SMS-capable line, or blocking SMS.

Nothing in these terms limits any rights you have under the Australian Consumer Law that can't be excluded.

You agree not to use On-Site Connect to send spam, unsolicited marketing, unlawful, misleading or harassing messages, or to impersonate another business. We may suspend or terminate your account without notice if:

• Your payment fails and isn't resolved within a reasonable period.
• We reasonably believe the service is being misused or used in breach of these terms or applicable law.

These terms are governed by the laws of South Australia, Australia. You and On-Site Connect submit to the exclusive jurisdiction of the courts of South Australia for any dispute arising from your use of the service.

We may update these terms from time to time. If we make a material change, we'll let you know by email or through the app. Continuing to use the service after a change means you accept the updated terms.

Questions about these terms? Email hello@onsiteconnect.com.au.